Help Center
Quick answers to common questions. Can't find what you need? Contact us.
CLI Labs
How do I start a CLI lab?
Navigate to the Labs section from your sidebar. Pick a lab and click 'Start Lab'. A Cisco IOS terminal will open in your browser — no installation needed.
Can I pause a lab and continue later?
Yes. Your lab session is saved automatically. When you return to the same lab, you'll see an option to resume your previous session.
What commands are supported in the terminal?
The built-in Cisco IOS simulator supports common IOS commands across user EXEC, privileged EXEC, global config, VLAN config, and interface config modes. Coverage grows with each update.
Why is the terminal not responding?
Try refreshing the page. If the issue persists, clear your browser cache or try a different browser. Check the status page at networkdone.com/status for any active incidents.
Scenarios & Progress
How does XP work?
You earn XP by completing labs, scenarios, and daily missions. XP contributes to your overall level and leaderboard ranking.
What is a streak?
A streak counts the number of consecutive days you've completed at least one learning activity. Streaks show in your sidebar and dashboard.
Can I retake a scenario?
Yes, all scenarios can be retaken. Your highest score is saved for the certificate, and XP is awarded once per scenario.
How do I earn a certificate?
Complete a lab or scenario session to earn a certificate. Find all your certificates under 'My Certificates' in the platform sidebar.
Billing & Plans
What is included in the Free plan?
The Free plan gives you access to beginner labs and a limited set of scenarios. No credit card required.
How do I upgrade to Pro?
Go to Pricing (networkdone.com/pricing) and choose Pro ($9/month or $7/month billed annually). Upgrade unlocks all labs, scenarios, and priority support.
How do I cancel my subscription?
You can cancel anytime from your account settings. Access continues until the end of your current billing period.
Do you offer team or corporate billing?
Yes. The Team plan starts at $25/person/month (min. 5 seats) and includes corporate invoicing. Contact [email protected] to get set up.
Account & Profile
How do I change my password?
Go to Profile → Security. Enter your current password and set a new one. If you use social login (Google / GitHub), password change is not available.
Can I change my username?
Yes, from your Profile page. Usernames must be unique and at least 3 characters.
How do I delete my account?
Send a deletion request to [email protected] from your registered email. We'll process it within 5 business days.